This Refund & Return Policy explains the terms under which customers may request refunds, returns, or replacements for products purchased from Island Warfare (“we,” “us,” or “our”).

By placing an order on our website, you agree to this policy.

1. GENERAL POLICY

All Island Warfare products are produced and delivered as physical goods, including pre-order and limited edition box sets.

Due to production, fulfillment, and logistics requirements:

• All sales are considered final once production or fulfillment begins
• Refunds are limited and subject to the conditions outlined below
• We reserve the right to approve or deny refund requests at our discretion in accordance with this policy

2. PRE-ORDERS

For pre-order purchases:

• Pre-orders reserve a unit in a production batch
• Refund requests are generally accepted only before production begins
• Once manufacturing has started, refunds may no longer be available
• Customers acknowledge that pre-order timelines are estimates and may change due to production or shipping conditions

We will always attempt to communicate major delays or changes in fulfillment timelines.

3. ELIGIBLE REFUNDS

Refunds may be considered under the following circumstances:

3.1 Order Not Yet Processed

If your order has not entered production or shipping fulfillment, you may request a cancellation and refund.

3.2 Duplicate Orders

If you were charged more than once for the same order, we will refund the duplicate transaction after verification.

3.3 Non-Delivery

If your order is confirmed lost in transit and cannot be recovered, we may issue a replacement or refund depending on carrier’s investigation results.

4. NON-REFUNDABLE CONDITIONS

Refunds will generally NOT be provided in the following cases:

• Orders already in production or shipped
• Change of mind after production has started
• Minor delays in shipping or fulfillment
• Customs delays or import-related issues
• An incorrect shipping address was provided by the customer
• Slight variations in product appearance (color, texture, packaging updates)

5. RETURNS

Because Island Warfare is a limited-run physical board game product:

• We do not accept standard returns once the product has been delivered
• Returns are only accepted for damaged or defective items (see Section 6)

We do not offer returns for used or opened products unless they meet defect criteria.

6. DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective:

Please contact us within 7–14 days of delivery with:

• Order number
• Description of the issue
• Clear photos of the damaged or defective item(s)

Depending on the situation, we may offer:

• Replacement parts or components
• Full product replacement
• Partial refund (in some cases)

We are committed to ensuring you receive a complete and functional product.

7. SHIPPING ISSUES

We are not responsible for:

• Delays caused by shipping carriers
• Customs delays or import restrictions
• Packages marked as delivered but not received (customer must resolve with the local carrier)
• Incorrect or incomplete shipping addresses were provided at checkout

However, we will assist where possible in resolving delivery issues.

8. REFUND PROCESSING

If a refund is approved:

• Refunds will be issued to the original payment method
• Processing times may vary depending on the payment provider (typically 5–10 business days)
• You will be notified once the refund has been issued

9. CHARGEBACKS

Customers agree to contact Island Warfare support before initiating any chargeback or payment dispute.

Unauthorized chargebacks may:

• Delay resolution
• Result in account restrictions or order cancellation
• Be contested with supporting transaction and delivery evidence

We aim to resolve all issues directly and fairly.

10. EXCHANGES

We do not offer direct exchanges for different products or editions.

If a valid issue exists, we may offer:

• Replacement components
• Replacement units (if applicable)
• Store credit or partial resolution (case-by-case basis)

11. CUSTOMER RESPONSIBILITY

Customers are responsible for:

• Providing accurate shipping details
• Monitoring order updates
• Ensuring safe delivery conditions at their location

Incorrect information may result in delays or loss for which we are not liable.

12. POLICY CHANGES

We reserve the right to update or modify this Refund & Return Policy at any time. Changes will take effect immediately upon posting on the website.

13. CONTACT INFORMATION

For all refund, return, or support inquiries:

Island Warfare Support
 Email: contact@islandwarfarebgllc.com
Website: Island Warfare